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How do I finalize my order?
When can I expect my order?
When can I expect a back-ordered item?
What types of payment do you accept?
Will my payment be secure?
Will you keep my information private?
What are your hours of operation?
Why do I need to create an account to order?
How can I retrieve lost account information?
Who can I contact for questions about an order?
Who can I contact for technical questions about the website?
How do I finalize my order?
All orders must be paid for in order to be considered finalized. Each transaction must be completed using a credit card or PayPal account through our payment processor PayPal. Orders are not finalized until you receive a receipt of payment from PayPal. [top]
When can I expect my order?
All orders should arrive within 2 to 3 weeks of purchase. We do not offer expedited shipping, but we do our best to ship all items as soon as possible. [top]
When can I expect a back-ordered item?
Back-orded items will be available in 3 to 4 weeks. [top]
What types of payment do you accept?
Through our payment processor Paypal we accept all major credit cards, as well as Paypal payments. [top]
Will my payment be secure?
Yes, through our payment processor PayPal, we use industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers. [top]
Will you keep my information private?
Yes, Sinister Brand will not sell your information to any third party and will use the latest technology to safe-guard all data-storage. [top]
What are your hours of operation?
Sinister Brand is open Monday through Friday 9AM to 5PM Pacific Time. Our online store is available 24 hours a day. [top]
Why do I need to create an account to order?
We ask users to sign up for account and give us and address so we can calculate shipping. We also need contact information in case there is a problem with an order. You can also order by phone at 310.527.6900. [top]
How can I retrieve lost account information?
Users can access a lost password submission form here, or use our technical support contact form. [top]
Who can I contact for questions about an order?
Please use our customer service contact form, or call 310.527.6900 and ask for John. [top]
Who can I contact for technical questions about the website?
Please use use our technical support form to contact Brad. [top]
Who can I contact for wholesale information?
Please use our wholesale account contact form, or call 310.527.6900 and ask for Tavis. [top]
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